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Frequently Asked Questions
What is your shipping Policy?
For prints, we ship worldwide with USPS and FedEx. We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES for prints are calculated based on your cart total as follows:
* Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please see our Crate and Freight shipping policies below for more information.
Large Size Products and Crating Policies
Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.
- Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
- Crate for MetalPrints over 40x60 $20.00 (required)
- Products over 40" long that are shipped flat may require freight shipping, We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
- Any Freighting Fees may be billed to the fulfillment artist separately after processing your order. Please contact vickyceelen@gmail.com for freight fees before the order is placed.
Shipping Outside of the Continental US, Expedited Shipping, and Special Requests
- If you reside outside of the continental United States, including Alaska and Hawaii, please contact us at vickyceelen@gmail.com regarding your shipping preferences.
- APO shipping is charged full cost and sent via USPS.
- Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
- We are not responsible for duties and taxes required for international shipping.
- Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact vickyceelen@gmail.com with the details of what will be in the order and the address it will be shipped to.
What is your Policy on Returns/Exchanges/Refunds?
We do not accept returns; all sales are FINAL.
We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
If your prints arrive damaged, please keep all packaging and contact vickyceelen@gmail.com with your order number for further instructions.
How can I keep up with your new work?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter !
You can also follow us on our social media pages as we are constantly posting about new work!
